If a passenger loses something at AMS Airport, passengers can visit the Schiphol lost and found desks, located at Kelderplein and on Holland Boulevard, before and after the security check. If the traveller has already left Schiphol, they can still get help by calling the Lost & Found service. The on-board lost items are handled by airlines. So passengers should check with their airline’s desk or visit the Lost & Found desk for guidance.
Amsterdam Airport Lost and Found Desk Location
If a traveller is within the terminal building, they can reach the airport lost and found desk.
| Lost Item Location | Office Location | Operating Hours |
|---|---|---|
| After Security | Holland Boulevard between Piers E and F | 08:00 am to 08:00 pm |
| Before Security | Kelderplein between arrivals 1 & 2 | 08:00 am to 08:00 pm |
| Onboard | Airlines travelled with | – |
Where to Contact for Schiphol Airport Lost and Found
Travellers who lose something at Amsterdam Airport Schiphol have several ways to get help. If a passenger has already left Schiphol, they can still get help by calling the airport’s Lost & Found service.
| Lost Item | Contact Information |
|---|---|
| Passport, ID cards, or driving licences | Royal Netherlands Marechaussee (+ 31 088 958 18 14) |
| Jewellery or watches | Fill online form |
| Baggage | Fill online form |
How to File an Online Lost and Found Claim at AMS Airport?
Passengers who lose something at Amsterdam Airport Schiphol can easily file a claim online. Here is the step-by-step procedure.
Schiphol provides a dedicated Lost & Found system where travellers can search for their belongings and submit a report.
- Go to the “Search” screen
- Look through the listed items
- Click on the picture
- Submit a claim
- Wait for confirmation
If a passenger does not see or recognize their item in the search results, they can submit a report of loss by clicking on “Make Inquiry.” In this form, flyers need to fill in their details, like:
- Title
- Name
- Phone number
- Choose the return option
- Date and place of lost item
After filling in all this information, tap on “next” to proceed further. The passenger needs to select the lost item, fill in the details, and then hit the “submit claim”.
How to Retrieve Lost Items at AMS Airport?
Travellers unable to retrieve their items themselves from the airport can also arrange for a courier to pick up and deliver the belonging to them. Items may also be picked up by someone other than the owner, provided that person presents proper authorization and a valid ID.
Amsterdam Schiphol Airport Lost and Found Items Retention
Found items are kept for a certain period depending on their value. Items worth less than €450 are stored for three months, while more valuable belongings are kept for one year and one month. If an item is not reclaimed within this time, it may be auctioned, donated, or recycled. Perishable items such as food are donated to the Food Bank.
Schiphol Airport Lost and Found Phone Number
| Lost passport, ID cards, or driving licences | + 31 088 958 18 14 |
| Already left Schiphol Airport | 020 333 0333 |
Amsterdam Airport lost and found team collects many lost items, safely stored and logged. For valuable documents like passports, ID cards, or driving licenses, travellers are advised to visit the Lost & Found desk directly. For other belongings, passengers can fill out an online form and the Lost & Found team will check if the item has been handed in and contact the owner.
Frequently Asked Questions
Passengers can locate lost and found office at Kelderplein (between Arrivals 1 and 2) and Holland Boulevard (between Piers E and F).
They should first check at one of the Lost & Found desks at the airport. If they have already left, they can call Schiphol’s Lost & Found service (020 333 0333) for help.
Lost passports, ID cards, and driving licenses are handed over to the Royal Netherlands Marechaussee. Travellers should call 088 958 18 14 to check.
For lost hold baggage, passengers must contact their airline directly, as airlines handle baggage tracking.
If an item is left on the plane, it is handled by the airline. Passengers should contact their airline’s service desk at Schiphol or visit the Lost & Found desk.
Items worth less than €450 are stored for 3 months. And valuable items over €450 are kept for 1 year and 1 month.
Yes. Travellers can search online using the Schiphol Lost & Found system. If their item is listed, they can claim it. If not, they can submit a report.
Yes, a representative can collect a lost item, but they will need an authorization letter from the owner and a copy of the owner’s ID, as well as their own photo ID.